NaviRefi Student Loan Refinance Review

Last Updated: July 10, 2021 by Melanie Hanson

Our Rating: D-

Loan Limits $5,001 – $500,000
Fixed Rates 2.49% – 5.90%*
Variable Rates 1.89% – 5.29% (Undisclosed Cap)
Terms 5 to 20 years
Min. Credit Score Undisclosed

*Lowest rates presumably include the 0.25% interest reduction for enrolling in auto-pay; NaviRefi posts multiple versions of rate ranges across their website.

Skip to: Rates & Fees | Eligibility Requirements | Repayment Options | Consumer Reviews & Complaints | FAQ

Launched in 2018, NaviRefi is an invite-only student loan refinance program for borrowers with loans from Navient Corporation. Other private and federal loans are eligible for refinancing, but borrowers must have at least one existing account with Navient.

Loan Refinancing Options
Private student loans
Private parent loans
Federal student loans
Federal Parent PLUS loans

NaviRefi Refinance Rates & Fees

NaviRefi posts rates between 2.49% and 5.90%. Variable rates are between 1.89% and 5.29%. Lowest rates presumably include the 0.25% interest reduction for enrolling in auto-pay.

Note that NaviRefi posts multiple different versions of thier high-low rates across their website; there is no way to determine which rates are correct.

Refinance Loan Rates
Term† Fixed Rate Variable Rate
5 Year 2.49% – 5.29% 1.89% – 4.69%
7 Year 2.66% – 5.44% 2.04% – 4.84%
10 Year 2.84% – 5.59% 2.10% – 4.99%
12 Year 2.96% – 5.74% 2.34% – 5.04%
15 Year 3.14% – 5.89% 2.49% – 5.29%
17 Year 3.66% – 5.90% 2.66% – 5.29%
20 Year 3.92% – 5.90% 2.92% – 5.90%

Any term length between 5 and 20 years is available.

Additional information about NaviRefi refinance rates:

  • Checking your rate with NaviRefi will affect your credit score. By the time you get an invite from NaviRefi, they will have already prescreened your credit history with a soft credit check. To process your application, they will conduct a hard credit inquiry (learn the difference).
  • NaviRefi does offer a discount for setting up auto-pay: 0.25% interest rate reduction.
  • Variable rates are unavailable to residents of Alaska, Colorado, Connecticut, Hawaii, Illinois, Kentucky, Massachusetts, Minnesota, Mississippi, New Hampshire, Ohio, Oklahoma, South Carolina, Tennessee, Texas, and Virginia.
  • Variable rates are based on the 30-day SOFR (0.01% as of this writing) published by the Federal Reserve Bank of New York on the 25th day (or the next business day) of the preceding calendar month prior to the 1st of each month and rounded to the nearest 0.01%.
  • This lender does not publicly disclose a variable rate cap.

Student Loan Refinancing Calculator

Based on advertised rates, use the calculator below to determine what your new monthly payment and potential savings may be if you refinance with NaviRefi.

Additional Fees

Beyond interest rates, there are a number of fees a refinance lender may charge up-front or during the loan servicing period. Below is a list of these fees that NaviRefi does or does not charge.

Fee Type Amount Charged
Application Fee Undisclosed
Loan Origination Fee None
Disbursement Fee Undisclosed
Prepayment Penalty Undisclosed
Late Payment Fee Undisclosed
Returned Payment Fee Undisclosed
Collection Fee Undisclosed
  1. Application fee – fee to apply for rates & approval.
  2. Loan origination fee – fee to create the new loan.
  3. Disbursement fee – fee for distributing funds to lenders to pay off loans that have been refinanced.
  4. Prepayment penalty – fee for making extra payments to reduce a refinance loan balance or pay it off early.
  5. Late payment fee – fee for making a late payment.
  6. Returned payment fee – fee for failed payments due to insufficient funds, also known as a “bounced check”.
  7. Collection fee – fee for collection activity on a defaulted debt.

Current Promotions & Offers

NaviRefi offers a 0.25% interest rate reduction when borrowers enroll in automatic payments.

NaviRefi Refinance Eligibility Requirements

To qualify for refinancing with NaviRefi, all borrowers must meet the criteria below.

  • Citizenship Requirement: U.S. citizenship or permanent residence.
  • Income Requirement: proof of income.
  • Credit Score Requirement: undisclosed minimum score.
  • Graduation Requirement: contingent (i.e., no degree is required if you left school within a certain time frame).
  • Location Requirement: residents in 49 states (excluding Nevada) and the District of Columbia.

Additional restrictions apply for specific individuals and loans.

  • Borrowers must have a student loan or current business with Navient.
  • Variable rates are unavailable in 16 states.
  • California residents may refinance a minimum of $10,001; Kentucky residents who refinance $15,000 or less are limited to repayment terms of 10 years or less.

NaviRefi Student Loan Repayment Options

Lenders vary greatly on the benefits and options provided to borrowers during the loan servicing period. Additionally, benefits may only be available on a case-by-case basis.

NaviRefi offers some relief options. Some of these options include deferment or forbearance, rate reductions or reduced payments, and total disability discharge.

Deferment & Forbearance

NaviRefi offers deferment or forbearance under certain circumstances. For example, borrowers may apply for a short-term forbearance due to events related to COVID-19.

See NaviRefi’s conditions for deferment and forbearance below.

Condition Coverage
Returning to grad school Deferment
Disability rehabilitation Undisclosed
Active military duty Deferment
Involuntary unemployment Undisclosed
Economic hardship Undisclosed
Natural disaster Unspecified
Temporary hardship Undisclosed

Additional Options

NaviRefi may offer other opportunities for relief or contract modification.

  • Co-signer release is not an option with NaviRefi.
  • Death / disability discharge is available in the unfortunate circumstance that a borrower passes away or suffers total permanent disability.
  • NaviRefi also offers a rate reduction program that temporarily lowers borrower interest and monthly payments for 6 months. Eligibility depends on financial hardship.

NaviRefi Reviews, Complaints & Lawsuits

Beyond our own findings, our team also collected the most genuinely insightful customer experiences we could find, including any instances of legal action against the company in which the details became public.

NaviRefi Online Reviews

Below are 3 samples of NaviRefi customer reviews we found on public forums, included here for their value as unedited, uncensored, and unsolicited user experiences. Note that these reviews are unverified, may include inaccuracies, and may provide outdated information (about rates, bonus offers, etc.).


“After calling to discuss, I learned that I cannot use Navi Refi to refinance my Navient student loan because I don’t have enough income.

Weird since I had no income when I borrowed the money, never missed a payment in 10 years, AND have a credit score higher than 750…🤔

Anyone else in student loan debt and strongly dislike Navient (formerly known as Sallie Mae)?!.”Marilyn Lambert on Facebook, 5/31/2020


“Navirefi is a relatively new operation, and I couldn’t find much on them when I started the process a couple months ago. So heres my experience.

TL;DR: Got approved for a good rate, they lowered the rate even more unprompted after origination, 2 months from origination to first payment (unexpected), website sucks but does what you need it to. Overall good.

I was looking to refinance the remainder of my wife’s private loans, varying in rates from 5.5-6.5%. Targeting a full payoff in less than 5 years. Now my wife is not very interested in talking on the phone and in general dealing with financial responsibilities (thats my duty and I’m fine with that). So I applied all online via invitation (that is the only way you can get with Navirefi, apparently), and was conditionally approved for $72k @ 4.19% (autopay), which is about what I expected for her creditworthiness. I let this stagnate for maybe 2 weeks while they tried to call several times to talk to her and wrap it up. As I said, she’s not big on that sort of thing and we are busy people. Meanwhile she (I) applied through Earnest and was approved for $72k @ 4.8%, and honestly I was probably just gonna go with that to be done with it, and since I have worked with Earnest on my own loans I knew what I was getting into.

So out of the blue, NaviRefi gives a final approval to the 4.19%, no need to talk on the phone. So I go for it. Sign agreements, etc. I think I signed in mid june, and they set my first payment for $0 on July 25. I contact to inquire, they say thats when my first billing cycle starts, and actually I won’t be charged until August 25. Ok fine, some extra cash flow for a little bit, while interest accrues.

Then early August, out of the blue again, they send an e-correspondence informing me that “hey, we reviewed your application further, and you should actually have a rate of 3.25%”. They even retroactively refunded the 0.94% difference in accrued interest since the loan originated! Unbelievable news from a company (SallieMae/Navient) who we’ve loathed so long.

So my first payment just applied successfully on Aug 25, no issues. I have the bill for the next payment and know what to expect. The website is pretty much a POS, and can be quite slow. The chat has never worked, only email. But it has been a very good experience overall. Feel free to ask any questions.”dwurl on reddit, 8/27/2018


“hello I wanted to let you guys know that Navi-Refi does not know what they are doing at all. Now if you want to waste your valuable time and be on the phone with them regarding their errors over and over for weeks on end, then go with them…with me they pulled my loans-it sounded too good to be true as well as a great interest rate! fast forward, I log into my loans and some of them weren’t pulled. After call after call after call…from being told I must call Equifax and ask them why the loans aren’t on my report only to find that they are…fast fwd through all the other random confusion…now I am being told it was Equifax fault not theirs. I feel like it was a glitch in their system…now that I applied again the rates increased by over 1 point. they say all you can do is have 2 separate refinances through them…who wants to do that? RUN FAR AWAY”helpfulinfo109u on reddit, 5/10/2018


More (unfiltered) customer reviews of NaviRefi and Navient are available at TrustPilot.com (3 out of 5) and ConsumerAffairs.com (3.8 out of 5).

NaviRefi CFPB Complaints

As consumer finance companies, student loan refinancing lenders fall under the jurisdiction of the Consumer Financial Protection Bureau (CFPB), a federal agency. As part of its mission, the CFPB allows consumers to log official complaints. These complaints are publicly available on the CFPB official website.

Since 2011, consumers have submitted 34,446 complaints about Navient Solutions, LLC (Navient & NaviRefi) to the CFPB; 28,740 of these complaints refer to Navient student loan products. Since 2014, 426 complaints have specifically addressed student loan refinance products.

Navient Solutions averages 5.7 complaints for every corporate employee. Annually, consumers file 1 complaint for every $305,696 of company revenue ($1.17 billion total).

The allegations made in these complaints are unverified, are not necessarily representative of all consumers’ experiences with NaviRefi, and may contain outdated information (about rates, bonus offers, etc.). Note that a lender with a large customer base is likely to have a higher number of complaints when compared with smaller lenders.

Line Graph: Consumer Complaints About Student Loan Refinancing from Navient, Public Complaints filed with the Consumer Financial Protection Bureau, 426 complaints total from 2014 (0), 2015 (18), 2016 (42), 2017 (181), 2018 (91), 2019 (56), and 2020 (29)

Below we’ve included the 3 most recent complaints (as of this writing) in which the consumer consented to sharing their details.


Complaint 4253728
3/29/2021
Location undisclosed

“When the government enacted the Cares Act with Covid I missed payments for federal student loans. I did receive notification of late payments, but believing that they were in error as the loans had all been put into a suspended state I ignored the letters. When I did follow up as to why I was still getting letters ( that I believed to be in error ) I was informed that the accounts could be brought up to date under disaster measures and then put into deferment. I accepted that resolution and then paid the accounts in full the following month. I am currently, working to refinance my home. My credit score has been devastated by this delinquency. A delinquency caused by a misunderstanding. The misunderstanding that occurred because Navient did not well communicate that these loans did not qualify for protection during this unprecedented worldwide disaster. It is not uncommon to receive notifications in error from my student loan holders. There were wrong communications during XXXX XXXX and XXXX. Everything in the news and otherwise indicated that these loans were protected. I have contacted the Navient Advocate and was offered a letter of good standing but not something that will remove the marks from my credit history.”


Complaint 4152564
2/19/2021
Massachusetts

“I have 2 separate XXXX loans both subsidized and serviced through Navient. When I log into my account and look at details of these loans they both state that interest rates are 6.55 % yet it states interest rates are set by Congress and per the CARES act federal loans are 0 %. They claim the reason I am being charged interest is because they do not fall under CARES, however, why does it say the interest is set by Congress and does congress not have rates set to 0 % until XXXX this year? They have not been able to answer these questions. These 2 loans are close to being paid but with the interest I will still be paying until at least XX/XX/2022. I believe they owe me interest on these loans which would help decrease my balance. The way they do their loans in general makes it impossible for people to pay. I have loans where I am paying twice the original amount and they will not work with me at all. I just discovered too late that I could’ve refinanced those loans into a direct loan to qualify for loan forgiveness as I am a public service worker, yet they never let me know this was an option or that I would not qualify unless I refinanced. I’ve been making payments under the assumption this would all count towards forgiveness and feel misled and that they are being fraudulent. They do not even make monthly statements readily accessible electronically or through mail.”


Complaint 4141147
2/15/2021
Colorado

“This consumer complaint against Navient actually involves two issues where they have failed to ethically and professionally conduct business. First, in XXXX, when my ex-wife and I divorced, we requested that I be released from a student loan that I was co-signed on with her. It was not that large of a loan ( {$5400.00} ) and she wouldve qualified as she makes a good income as a nurse ( I co-signed on the loan to help with her XXXX school ). However, they would not release me from the loan. Navient has two pending lawsuits against them for this very issue and I may pursue legal action given what happened next. Fast forward to XXXX and my ex did a debt settlement on all her debt with a debt a relief company. The loan I was co-signed on was part of this. Co-signors have rights, however, I was never contacted about this nor did I agree to anything. I did learn about it after the fact and after doing some research felt my credit could absorp the ding from a settlement. The debt was settled and paid in full as of XXXX, XXXX. Nothing negative showed up on my XXXX except that it was closed, in fact, I got a bump from it. Recently, I went to re-finance my home and my FICO scores were much lower than I thought, only to discover that Navient has incorrectly reported that loan as a Charge Off against my credit ( and my ex ). It should be reported as settled, which is less of a credit hit. When I contacted Navient about this, they sent me to collections and tired to collect from me! Again, another violation of the law as you can not collect on a paid debt. No record of the settlement, according to them, although I have a letter from the debt settlement company showing otherwise. I further requested to dispute the credit reporting and apparently now I have to write them at a specific PO Box and prove to them that the debt was settled?! So I have to do all the work for their error? They are in violation of the Fair Credit Reporting Act. As such, because of their inaccurate reporting against my credit, I only qualify for a higher refinance rate, which over the term of the loan will cost me XXXX. I plan to take legal action as their reporting is harming me financially. Trying to get a response from their idiotic bureaucracy is impossible.”


For a full list of the 34,446 total complaints made against Navient Solutions, LLC in the CFPB’s Consumer Complaint Database, click here.

NaviRefi Lawsuits

NaviRefi has not specifically been named in any lawsuits since the program’s launch in 2018.

Navient Lawsuits

NaviRefi has not been directly implicated in several ongoing lawsuits filed against its servicer, Navient Solutions, LLC. This includes the September 2020 filing of Villalba v. Navient Et. Al. and multiple ongoing civil suits facilitated by the Consumer Financial Protection Bureau; these actions allege repeated violation of state and federal consumer protection laws. Navient is also subject to multiple class action suits.[1][2][3]

Note that while this information is updated regularly, ongoing legal action is subject to change.


Frequently Asked Questions

These are the most common questions consumers have about student loan refinancing with NaviRefi.

  • Is NaviRefi good for refinancing student loans?
    NaviRefi may be a good option for current Navient customers and for borrowers who want to keep certain protections, such as deferment for a return to school.
  • Are NaviRefi loans federal?
    NaviRefi loans are not federal. NaviRefi has no affiliation with the federal government or the U.S. Department of Education.
  • Does NaviRefi charge a prepayment penalty?
    It is unclear as NaviRefi does not disclose this information.
  • Does checking your rates with NaviRefi hurt your credit score?
    NaviRefi performs a soft credit check before they invite borrowers to apply. If you proceed with an application, NaviRefi will perform a hard credit check that may affect your credit score.
  • Is NaviRefi a bank?
    No, NaviRefi is not a bank nor is it affiliated with any bank. NaviRefi is a student loan refinance program under Navient designed for the lender’s existing customers.
  • Can I refinance a NaviRefi loan?
    You can refinance a NaviRefi loan, Navietn student loan, federal loan, or a student loan from another private lender. There is no limit to the number of times a borrower may refinance with NaviRefi. Note, however, that every new line of credit requires a hard credit check that may affect your FICO score.
  • Can I refinance just some of my loans with NaviRefi?
    Yes, you can refinance some, all, or just one of your qualifying student loans with NaviRefi. You may choose to refinance your private loans only or refinance private and federal loans together.
  • Can I refinance loans that have already been refinanced?
    Yes, you can refinance loans as many times as you want with NaviRefi. Note that each time you refinance, you will have to submit a new application; every application requires a hard credit check that may affect your credit score.
  • Can my spouse and I refinance our loans together with NaviRefi?
    No, NaviRefi does not generally allow spouses to combine debt except in some cases where a borrower owes educational loans on behalf of a spouse.
  • How long does it take to refinance with NaviRefi?
    NaviRefi does not disclose a timeline, but borrowers may expect refinancing to take between 5 and 15 weeks. The first payment will be due 25-60 days after the disbursement date.
  • Who services NaviRefi refinance loans?
    Earnest Operations LLC and Navient Solutions LLC finance and service refinance loans from NaviRefi.
  • Does NaviRefi offer a grace period?
    No, NaviRefi does not offer a grace period.
  • How often do variable rates change?
    NaviRefi updates its variable interest rates on the 1st of each month according to the 30-day SOFR as published by the Federal Reserve Bank of New York on the 25th day (or the next business day) of the preceding calendar month and rounded to the nearest 0.01%.
  • Can I get any special rates or discounts with NaviRefi ?
    NaviRefi offers a 0.25% rate reduction to borrowers who enroll in automatic payments.
  • What happens if I file for bankruptcy?
    NaviRefi loans may not be discharged by a bankruptcy filing. NaviRefi honors the automatic stay of the Bankruptcy Court and ceases collection efforts against that person while the automatic stay is in place.
  • Is NaviRefi a Credible lender?
    No, NaviRefi does not partner with Credible as part of its lender marketplace.

Compare Student Loan Refinance Reviews

Lender Rating
Advantage B+
BECU C-
Brazos A
Citizens Bank B-
College Ave A-
CommonBond A+
Discover D+
Earnest B+
EDvestinU B
Education Loan Finance (ELFI) A-
First Tech Federal C-
iHelp D
Laurel Road A-
MEFA B-
NaviRefi D-
Navy Federal C+
PenFed B+
PNC Bank C
RISLA A
SoFi B-
UW Credit Union A

Sources

  1. Consumer Financial Protection Bureau, CFPB Sues Nation’s Largest Student Loan Company Navient for Failing Borrowers at Every Stage of Repayment
  2. Legal Services Center of Harvard Law School Project on Predatory Student Lending, VILLALBA V. NAVIENT
  3. NavientClassAction.com, Navient Class Action Information
  4. NaviRefi Front Page
  5. NaviRefi, Help and Questions
  6. NaviRefi, Repayment Options
  7. CFPB, Consumer Complaint Database
  8. Dun & Bradstreet, Business Directory
  9. Better Business Bureau, Search Businesses and Charities