Laurel Road may be the best option for healthcare professionals, with special discounts available. KeyCorp acquired Laurel Road in 2019, and KeyBank National Association backs all Laurel Road loans.
| Loan Limits | $5,000+ |
| Fixed Rates | 5.24%* – 9.40% |
| Variable Rates | 5.54% – 9.70% (15.00% Cap) |
| Terms | 5, 7, 10, 15 or 20 years† |
| Min. Credit Score | Undisclosed |
| Apply | Link |
*Lowest rates always include a 0.25% interest rate reduction for enrollment in automatic payments.
†These are the terms Laurel Road advertises, but borrowers may apply for any loan term under 20 years.
Skip to: Rates & Fees | Eligibility Requirements | Repayment Options | Consumer Reviews & Complaints | FAQ
| Private student loans | ✓ |
| Private parent loans | ✓ (in either name)‡ |
| Federal student loans | ✓ |
| Federal Parent PLUS loans | ✓ (in either name) |
‡Parents may refinance their own parent loans -OR- transfer the debt to their child, but only if the child has graduated.
Laurel Road Refinance Rates & Fees
Laurel Road offers fixed and variable rates. Approximately 10% of applicants qualified for the lowest available APR during a 15-month survey period. Note that lowest rates always include a 0.25% interest rate reduction for enrollment in automatic payments. Additional interest rate reductions (up to 0.80%) are available if the borrower meets other qualifications.
| Term | Fixed Rate | Variable Rate |
|---|---|---|
| 5 Year | 5.24% – 9.00% | 5.54% – 9.30% |
| 7 Year | 5.45% – 9.10% | 5.75% – 9.40% |
| 10 Year | 5.55% – 9.20% | 5.85% – 9.50% |
| 15 Year | 5.70% – 9.30% | 6.00% – 9.60% |
| 20 Year | 5.90% – 9.40% | 6.20% – 9.70% |
| Term | Fixed Rate | Variable Rate |
|---|---|---|
| 5 Year | 5.26% – 8.60% | 5.54% – 8.87% |
| 7 Year | 5.35% – 8.73% | 5.63% – 9.00% |
| 10 Year | 5.46% – 8.85% | 5.74% – 9.12% |
| 15 Year | 5.66% – 9.01% | 5.94% – 9.28% |
| 20 Year | 5.87% – 9.14% | 6.15% – 9.42% |
Additional information about Laurel Road’s refinance rates:
- Checking your rate with Laurel Road will not affect your credit score. To see if you prequalify, they will conduct a soft, not hard, credit inquiry (learn the difference).
- Laurel Road does offer a discount for setting up auto-pay: 0.25% interest rate reduction.
- Laurel Road also offers a discount for making monthly direct deposits into a Laurel Road Checking account; monthly deposits of at least $2,500 earn a 0.25% interest rate reduction and deposits of at least $7,500 earns an additional 0.30% rate reduction (for a maximum rate reduction of 0.55%).
- Alternatively, borrowers can earn a rate reduction of up to 0.30% when they open and maintain a Laurel Road Savings account; this reduction cannot be combined with the Laurel Road Checking Discount.
- Variable rates are based on the 30-day SOFR (4.52% as of this writing).
- Variable rates are capped 15.00%.
| Year End | Fixed | Variable |
|---|---|---|
| 2024 | 5.24% – 9.40% | 5.54% – 9.70% |
| 2023 | 5.24% – 11.24% | 4.99% – 11.24% |
| 2022 | 4.49% – 7.15% | 2.50% – 7.05% |
| 2021 | 2.50% – 6.25% | 1.89% – 6.15% |
Additional Fees
Beyond interest rates, there are a number of fees a refinance lender may charge up-front or during the loan servicing period. Below is a list of these fees that Laurel Road does or does not charge.
| Fee Type | Amount Charged |
|---|---|
| Application Fee | None |
| Loan Origination Fee | None |
| Disbursement Fee | None |
| Prepayment Penalty | None |
| Late Payment Fee | $28.00 or 5% of the overdue amount (whichever is less) |
| Returned Payment Fee | $20.00 |
| Collection Fee | Undisclosed |
- Application fee – fee to apply for rates & approval.
- Loan origination fee – fee to create the new loan.
- Disbursement fee – fee for distributing funds to lenders to pay off loans that have been refinanced.
- Prepayment penalty – fee for making extra payments to reduce a refinance loan balance or pay it off early.
- Late payment fee – fee for making a late payment; where there are multiple options, the lesser dollar amount is the total fee. Laurel Road does not charge a late payment fee for individual monthly payments received within two weeks of the due date.
- Returned payment fee – fee for failed payments due to insufficient funds, also known as a “bounced check”.
- Collection fee – fee for collection activity on a defaulted debt.
Current Promotions & Offers
Laurel Road offers a 0.25% interest rate reduction for enrollment in autopay, as well as some other special programs that include discounts and benefits. Any restrictions are subject to change.
Referral Program
Laurel Road’s referral program offers $400 for each referral that results in a new loan origination. Participants may collect a reward for up to 10 referrals per year and are not required to be Laurel Road customers themselves. Some of the $400 referral bonus is transferrable to the referred customer.
Laurel Road Checking Discount
Take an additional 0.25% interest rate reduction with $2,500 or more in monthly direct deposits into a Laurel Road Checking account. A maximum discount of 0.55% is available with $7,500 or more in monthly direct deposits. This offer cannot be combined with the Laurel Road Savings Discount.
Laurel Road Savings Discount
Borrowers who open a Laurel Road Savings account with their refinance application can earn a rate reduction of up to 0.30%. For the first two billing cycles, the reduction is 0.25% regardless of the account balance. With each subsequent billing cycle the discount varies; it is either 0.10% (for balances between $1,000 and $9,999), 0.20% (for balances between $10,000 and $19,999) and 0.30% (for balances of $20,000 for more). This reduction cannot be combined with the Laurel Road Checking Discount.
Professional Organization Discounts
Laurel Road partners with dozens of professional organizations nationwide. Employees and/or members of these partners receive special discounts when they refinance their student loans.
Benefits may include limited monthly payments or special interest rates. For example, some memberships include eligibility for a 0.25% rate discount, including:
- American Academy of Dermatology (AAD)
- American Optometric Association (AOA)
- Emergency Medical Resident Association (EMRA)
- Healthcare Providers Service Organization (HPSO)
- International Association of Women (IAW)
- & dozens more
Laurel Road Refinance Eligibility Requirements
To qualify for refinancing with Laurel Road, all borrowers must meet certain criteria.
- Citizenship Requirement: U.S. citizenship or permanent residence with a valid I-551 form (a.k.a. “green card”).
- Income Requirement: employment required; no minimum income specified.
- Credit Score Requirement: undisclosed; Laurel Road web content refers to 670 as a minimum “good” credit rating.
- Graduation Requirement: associate’s degree in healthcare or a bachelor’s degree or higher in any field of study.
- Location Requirement: available in all 50 U.S. states, Washington, D.C., and Puerto Rico.
Additional restrictions apply for specific individuals and loans.
- Undergraduate and graduate students in healthcare industries can refinance student loans during their final semester of school.
- Undergraduates with degrees in fields outside of healthcare may refinance loans if they have 12 months of employment following graduation.
- Parents may refinance education loans for children who did not graduate (though they must have attended a Title IV school).
- $50,000 is the maximum amount an associate’s degree holder may refinance; parents of associate’s degree holders are not subject to this limitation.
- Applicants with associate’s degrees must have a minimum of 12 months employment in the same field as their associate’s degree. Acceptable fields include:
- Cardiovascular Technology (CVT)
- Dental Hygiene
- Diagnostic Medical Sonography
- Emergency Medical Technology (EMT/Paramedic)
- Nuclear Technology
- Nursing
- Occupational Therapy, Assistant
- Pharmacy Technology
- Physical Therapy, Assistant
- Radiation Therapy
- Radiologic/MRI Technology
- Respiratory Therapy
- Surgical Technology
Laurel Road Student Loan Repayment Options
Lenders vary greatly on the benefits and options provided to borrowers during the loan servicing period. Additionally, benefits may only be available on a case-by-case basis. Laurel Road offers some relief options.
Deferment & Forbearance
If unexpected financial hardships make it difficult or impossible to continue making timely payments in full, borrowers may be able to postpone payments for a limited period. Laurel Road’s postponement options may include deferment or forbearance; loans in forbearance always continue to accrue interest. See Laurel Road’s conditions for deferment and forbearance below.
| Condition | Coverage |
|---|---|
| Returning to grad school | None |
| Disability rehabilitation | Undisclosed |
| Active military duty | Undisclosed |
| Involuntary unemployment | Forbearance, up to 36 months (in 3-month increments) |
| Natural Disaster | Forbearance, up to 6 months (in 3-month increments) |
Additional Options
Laurel Road may offer other opportunities for relief or contract modification.
- Economic hardship forbearance may be available to some borrowers on a case-by-case basis.
- Reduced payment or partial deferment options are available to some healthcare interns and residents.
- Co-signer release is available to borrowers who have made 36 consecutive qualifying payments and who pass Laurel Road underwriting review.
- Death/disability discharge is available in the unfortunate circumstance that a borrower passes away or suffers total permanent disability.
Laurel Road Reviews, Complaints & Lawsuits
Beyond our own findings, our team also collected the most genuinely insightful customer experiences we could find, including any instances of legal action against the company in which the details became public.
Laurel Road Online Reviews
Below are 3 samples of customer reviews we found on public forums, included here for their value as unedited, uncensored, and unsolicited user experiences. Note that these reviews are unverified, may include inaccuracies, and may provide outdated information (about rates, bonus offers, etc.).
“I’ve done a total of 3 refinances, all with Laurel Road. They were very fast and quick with replies/matching quotes. My only complaint is the last refinance was a bit hectic. They made my loan but took a while to post the prior loan as paid off. So I was looking at a balance of around $320k for two months. They corrected their mistake, and no interest was owed on the old loan during this time. That was the first time I had any annoyance with them.
Don’t forget autopay and AMA discounts. Right now, I’m on a 5 year variable at 0.99%. I’m just doing the minimum and throwing money into brokerage account. “ – SerrateAndDominate on White Coat Investor, 10/19/2020
“Laurel Road/KeyBank is the ONLY Student Loan Refinance Company that will work with foreign income/living overseas Debt…
Before being accepted by Laurel Road/KeyBank, I was rejected by [several popular lenders] when it came decision time, because I am living and working overseas.
Even though I used my parent’s address, which is my legal U.S. address, once they learned I was living overseas they rejected. 790 credit score (with solid income). Reason for rejection: ”Other”. None of these companies tell you that this is a problem until rejection time. [One lender] at least clued me to the problem by letting you know a foreign employer (by address) is not accepted before going all the way.
Laurel Road will work with you if you have foreign income and live overseas, so long as you can list a “permanent” U.S. address. Pretty much semantics or so I thought.
Laurel road got it done! I told them they needed to advertise this point. I hope this helps save someone a bunch of headache and aggravation down the line (I wasted hours of my time on these stupid applications).” – ajd341 on reddit, 7/23/2020
“I just refinanced with Laurel Road and am very happy with the result. My average rate before that was just north of 6% (on about $87k) and they got it down to 4.33% for a 10 year fixed. Payment went down noticeably and just feels good to have that much more going to principal instead of interest.
I was at first concerned by the lack of PSLF, but then I am trying to get rid of these things ASAP and am NOT taking the strategy that some seem to be taking, of paying as little as possible and hoping that the gov will pick up the rest.” – lassevirensghost on BogleHeads.org, 6/12/2019
More (unfiltered) customer reviews of Laurel Road are available at TrustPilot.com (3.0 out of 5). Laurel Road has a profile on ConsumersAdvocate.org
(4.0 out of 5).
Laurel Road Consumer Complaints
As consumer finance companies, student loan refinancing lenders fall under the jurisdiction of the Consumer Financial Protection Bureau (CFPB), a federal agency. As part of its mission, the CFPB allows consumers to log official complaints. These complaints are publicly available on the CFPB official website.
Consumers have filed 3,462 complaints against KeyCorp since it purchased Laurel Road in 2019. Among the 403 complaints consumers have filed since September 23, 2023, 58 complaints (14.4%) explicitly reference Laurel Road; two (2) of these filings reference student loan refinancing.
The allegations made in these complaints are unverified, are not necessarily representative of all consumers’ experiences with ISL, and may contain outdated information (about rates, bonus offers, etc.). Note that a lender with a large customer base is likely to also have a higher number of complaints when compared with smaller lenders.
Below we’ve included 3 of the most relevant recent complaints (as of this writing) in which the consumer consented to sharing their details and named Laurel Road in their complaint.
Complaint 9955938
8/29/2024
Colorado
“I had all XXXX XXXX loans, approximately {$120000.00}. In XXXX I applied for borrowers defense due to issues at XXXX XXXX. during Covid, my loans were in forbearance, but at the end of XXXX I was offered a great interest rate through Laurel Road to refinance and XXXX loan payments were going to restart XX/XX/XXXX. At that time, Laurel Road did not disclose that I would lose all federal benefits, including borrowers defense. earlier this year, my application for borrowers defense was approved, XXXX years later. If I would have kept the federal loans and the higher interest rate, I would not owe anything at this time. However, I currently owe {$84000.00} through Laurel Road XXXX, and they are stating, they are not willing to work with me on this issue since I waived all of those rights. I feel like I was taking advantage of, and didnt realize I would lose those rights. They also have failed to provide me any documentation stating they informed me of such.”
Complaint 9699050
8/3/2024
Texas
“XX/XX/XXXX complaint against XXXX XXXX XXXX XXXXXXXX XX/XX/XXXX complaint against Keybank XXXX I made several complaints against Keybank to CFPB XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX I had a checking and savings bank account with Laurel road bank. It’s Keybank during XX/XX/XXXX. Due to my check being on hold and direct deposit, they threatened to close my account. Not only this unfair and unreasonable bank held my money for weeks but now but later closed my account. In XX/XX/XXXX I got this letter from Keybank stating that they had charged {$20.00} overdraft fees into my account even when they were closing my account. At the time of closing my account and stealing my money, Keybank threatened that they will put negative remark on my history. When I tried to open a bank account at XXXX, account was opened and then XXXX closed it. When i called XXXX on XXXX XX/XX/XXXX, I was told that due to remarks by Keybank, they are going to close my account. Due to this early closure- I am missing {$300.00} cash back bonus. In their XXXX XX/XX/XXXX letter XXXX mentioned that : Please be advised that we may furnish negative information to a consumer reporting agency, including but not limited to, your account being closed I want strict most action action against Keybank. They stole my {$20.00} and then on top of it, made my report negative that i can not open any other new account. Keybank never gave me opportunity to fix the issue. Keybank took some unilateral decisions against me and now causing harm in future also. If I don’t have bank account ( due to negative remarks from Keybank ) -I can not do any job. Will keybank pay for all my damages. I want immediate damage control by Keybank and pay for my damages ( {$20.00} overdraft and {$300.00} promotional offer of XXXX ). Keybank can not send me in circles and ask me to reach out to XXXX. Keybank messed up with my credit profile and provided the information to early warning system that there has been an identity fraud in my account on XX/XX/XXXX Keybank Account XXXX : XXXXXXXX XXXX XXXX XXXX XXXXXXXX. Both Keybank and XXXXXXXX XXXX XXXX are playing games with me and sending me in full circles. I am falsely being accused of having ” Checking account fraud ” and that remark had been put on my credit profile. As a result, I can not open the bank accounts. If I reach out to XXXXXXXX XXXX, then KeyBank simply says go to the XXXX XXXX XXXX. If I reach out to the XXXX XXXX XXXX then the XXXX XXXX XXXX says go to KeyBank. This is ridiculous and I am sent in circles. I sent an email and both are being CCed here and they need to fix this mistake. If I don’t have a bank account, I can not have direct deposit and that impacts my ability to get a job.”
Complaint 9300942
6/19/2024
Maryland
“Laurel Road Bank was reporting a charge off on my credit report dated XX/XX/XXXX. I called Laurel Bank and they stated they do not have an account in my name. I disputed this charge off with all three credit bureaus this XX/XX/XXXX. Instead of removing the charge off, they re-aged it as new charge -off and now updated my report to reflect a new charge off date of XX/XX/XXXX. In essence they charged off my account twice for the same amount. I have tried contacting them but they keep telling me that I dont have an account with them. When I dispute it they re-age my credit report. This has happened twice because I disputed in XX/XX/XXXX and they re- aged it then. This has caused my credit to drop significantly and has caused me harm to my person and my business. I am in need of a loan for my business due to a disaster however I am unable to get one because the credit bureaus and Laurel Road Bank is reporting inaccurate information on my credit report and when I dispute it they make it worse. They took a 4.5 year old charge off and made it a recent charge off. And when I call Laurel Road Bank they tell me they cant see an account recent or past in my name.”
For a full list of the complaints made against KeyCorp since their 2019 acquisition of Laurel Road, and to view the CFPB’s Consumer Complaint Database, click here.
Laurel Road Lawsuits
Aside from a creative dispute with CommonBond¶, Laurel Road has not been subject to any significant legal action. Likewise, its original parent company, Darien Rowayton Bank, has faced only one lawsuit. In that action, Darien Rowayton was the plaintiff, bringing a suit against an individual defendant in January 2011.
Laurel Road’s new parent company, on the other hand, has been subject to numerous legal actions. KeyBank currently faces multiple ongoing class action lawsuits.[1][2][3]
These proceedings do not appear to involve Laurel Road in any way.
¶In the 2018 lawsuit against CommonBond, representatives of Laurel Road alleged that the former “infringed its trade dress” by using graphic design in a marketing campaign similar to the design Laurel Road used previously in their own advertising. The case was dismissed less than a year later.
Frequently Asked Questions
These are the most common questions consumers have about student loan refinancing with Laurel Road.
- Is Laurel Road good for refinancing student loans?
Laurel Road may be an especially good option for healthcare professionals. Laurel Road’s rates are competitive, and the company receives consistently good reviews from customers on numerous public forums.
- Does Laurel Road have a minimum credit score requirement to refinance student loans?
Yes, Laurel Road requires a minimum credit score of 660 to qualify for student loan refinancing.
- Do I have to be a healthcare professional to refinance with Laurel Road?
You do not have to work in healthcare or have a healthcare degree to refinance student loans with Laurel Road.
- Can I refinance a Laurel Road loan?
You can refinance any kind of student loan. There is no limit to the number of times a borrower may refinance with Laurel Road Note, however, that every application requires a hard credit check that may affect your credit score.
- Is Laurel Road the same as Darien Rowayton Bank?
Laurel Road was founded as the brand for Darien Rowayton Bank’s online student loan and refinancing services. Darien Rowayton Bank has since rebranded as Laurel Road Bank.
- Is Laurel Road the same as KeyBank?
KeyBank’s parent company acquired the Laurel Road brand in April 2019. All Laurel Road loans, including refinance loans, are now serviced by KeyBank, a division of KeyCorp.
- Who services Laurel Road refinance loans?
KeyBank has been Laurel Road’s loan servicer since April 2019. Loans originated prior to that date are still serviced by the Missouri Higher Education Loan Authority (MOHELA).
- Does Laurel Road charge a prepayment penalty?
Laurel Road does not charge any fees or impose any sort of penalty for making early payments or for repaying your loan before its term ends.
- Does checking your rates with Laurel Road hurt your credit score?
For their prequalification process, Laurel Road performs a soft credit check, which will not hurt your credit score. If you proceed with an application, however, Laurel Road will perform a hard credit check which may affect your credit score.
- How often do variable rates change?
Variable rates change once per month on the final Friday; variable rates are based on the current 30-day SOFR index.
- Can I refinance just some of my loans with Laurel Road?
Yes, you can refinance some, all, or just one of your qualifying student loans with Laurel Road. You may choose to refinance your private loans only or refinance private and federal loans together.
- Can I refinance loans that have already been refinanced?
Yes, you can refinance loans as many times as you want with Laurel Road, as often as 4 times per year. Note that each time you refinance, you will have to submit a new application, and every application requires a hard credit check that may affect your credit score.
- Can my spouse and I refinance our loans together with Laurel Road?
Laurel Road does not combine spouse’s student loan debts for refinancing unless the spouse is a co-signer on the original loan. Spouses may, however, act as co-signers for refinancing.
- How long does it take to refinance with Laurel Road?
It may take up to a week to learn if your application to refinance with Laurel Road has been approved. Once you’ve accepted the terms and signed the promissory notice, it may be 3 to 6 weeks before the first payment is due.
- Can I get any special rates or discounts with Laurel Road?
Laurel Road partners with certain employers and professional organizations to offer exclusive benefits such as reduced rates. These groups include dozens of health professional organizations such as the American Dental Association (ADA) and the American Medical Association (AMA).
Compare Student Loan Refinance Reviews
| Lender | Rating |
|---|---|
| RISLA | A |
| Brazos | A- |
| ELFI | A- |
| Credible | A- |
| Advantage | B+ |
| Laurel Road | B+ |
| Splash Financial | B |
| LendKey | B |
| Panacea Financial | B |
| UW Credit Union | B |
| Purefy | B |
| SoFi | B- |
| INvestEd | B- |
| Mpower Financing | B- |
| Earnest | C+ |
| Yrefy | C+ |
| EDvestinU | C+ |
| SC Student Loan | C+ |
| Sparrow | C+ |
| Citizens Bank | C |
| College Ave | C |
| ISL | C |
| MEFA | C |
| SuperMoney | C |
| SELF Refi | C |
| CU Student Choice | C |
| iHelp | C |
| Navy Federal | C |
| BECU | C |
| First Tech Federal | C |
| PA Forward | C- |
| PNC Bank | C- |
| Nelnet Bank | C- |
| NaviRefi | D- |
Sources
- Class Actions Reporter, United States District Court Northern District of California, Peter Urban, individually and on behalf of all others similarly situated, Plaintiff, v. KeyBank, Defendant Case 3:20-cv-08182-EMC
- SwartzSwidler, LLC, KeyBank FLSA Class Action Lawsuit
- Westfair Online, Yorktown Borrower Sues KeyBank for $5M Over Late Mortgage Papers
- Laurel Road, Refinance Student Loans
- Laurel Road, Refinance Student Loan Solicitation and Disclosure
- Laurel Road, FAQ & Live Chat
- Justia, Laurel Road Bank v. CommonBond, Inc., No. 1:2018cv07797 – Document 62 (S.D.N.Y. 2019)
- Docketbird, Laurel Road Bank v. CommonBond, Inc. Court Docket Sheet
- Case Text, Darien Rowayton Bank v. Orifici