Discover Student Loan Refinance Review

Our Rating: D (Compare)

Discover Bank may be a good option for borrowers who already have accounts with Discover or those who may wish to take advantage of Discover’s multiple debt relief programs, such as loan forbearance or temporarily reduced payments.

Loan Limits $5,000 – $150,000
Fixed Rates 3.49%* – 7.99%
Variable Rates 2.49% – 6.49% (18.00% Cap)
Terms 10 or 20 years
Min. Credit Score Undisclosed
Apply Link

*Lowest rates always include the 0.25% interest reduction for enrolling in auto-pay.

Skip to: Rates & Fees | Eligibility Requirements | Repayment Options | Consumer Reviews & Complaints | FAQ

Loan Refinancing Options
Private student loans
Private parent loans
Federal student loans
Federal Parent PLUS loans (in parent’s name only)

Discover Refinance Rates & Fees

Discover’s fixed rates are between 3.49% and 7.99%. Variable rates are between 2.49% and 6.49%. Note that the lowest rates always include the 0.25% interest reduction for enrolling in auto-pay.

In 2022, Discover has raised their lowest available variable rate 25.1% (from 1.99% APR) and their highest variable rate 13.1% (from 5.74% APR). Fixed rates have increased 16.7% on the low-end (from 2.99% APR) and 18.5% at the high-end (from 6.74% APR).

Refinance Loan Rates
Terms Fixed Rate Variable Rate
10 or 20 Years 3.49% – 7.99% 2.49% – 6.49%

Additional information about Discover refinance rates:

  • Checking your rate with SoFi may affect your credit score. They will conduct a hard, not soft, credit inquiry (learn the difference).
  • Variable rates are based on the 3-Month SOFR (1.43% as of this writing) as published by CME Group.
  • Variable rates are capped at 18.00%.
  • Discover Bank discloses that “Discover may sell or transfer a refinance loan to another institution at any time.” Such a transfer may impact a loan’s APR.

Student Loan Refinancing Calculator

Based on advertised rates, use the calculator below to determine what your new monthly payment and potential savings may be if you refinance with Discover.

Additional Fees

Beyond interest rates, there are a number of fees a refinance lender may charge up-front or during the loan servicing period. Below is a list of these fees that Discover does or does not charge.

Fee Type Amount Charged
Application Fee None
Loan Origination Fee None
Disbursement Fee Undisclosed
Prepayment Penalty None
Late Payment Fee None
Returned Payment Fee None
Collection Fee Undisclosed
  1. Application fee – fee to apply for rates & approval.
  2. Loan origination fee – fee to create the new loan.
  3. Disbursement fee – fee for distributing funds to lenders to pay off loans that have been refinanced.
  4. Prepayment penalty – fee for making extra payments to reduce a refinance loan balance or pay it off early.
  5. Late payment fee – fee for making a late payment.
  6. Returned payment fee – fee for failed payments due to insufficient funds, also known as a “bounced check”.
  7. Collection fee – fee for collection activity on a defaulted debt.

Current Promotions & Offers

Discover offers a 0.25% interest rate reduction with enrollment in automatic payments. Borrowers may also be eligible to earn $100 for every qualified referral that results in a new loan or line of credit. The person who was referred also receives $100 if they do not have any prior or existing loans with Discover. The program limits referral bonuses to $400 per calender year.

Discover Refinance Eligibility Requirements

To qualify for refinancing with Discover, all borrowers must meet the criteria below.

  • Citizenship Requirement: U.S. citizenship or permanent residence.
  • Income Requirement: proof of income required, no minimum specified.
  • Credit Score Requirement: undisclosed minimum credit score.
  • Graduation Requirement: none.
  • Location Requirement: unspecified.

Additional restrictions apply for specific individuals and loans.

  • Payments must be made from a U.S. bank account. Sending cash payments is not allowed.
  • $50 minimum monthly payment.
  • If a loan enters default, the entire outstanding balance is immediately due.

Discover Student Loan Repayment Options

Lenders vary greatly on the benefits and options provided to borrowers during the loan servicing period. Additionally, benefits may only be available on a case-by-case basis. Discover offers some relief options.

Deferment & Forbearance

Discover offers more opportunities for deferment and/or forbearance than most other lenders. They also offer unspecified repayment assistance.

See Discover’s conditions for deferment and forbearance below.

Condition Coverage
Returning to grad school (at least half-time) Deferment
Disability rehabilitation Undisclosed
Active military duty Deferment, up to 36 months
Involuntary unemployment Forbearance, up to 12 months
Economic hardship Forbearance, up to 12 months
Natural disaster Undisclosed
Temporary hardship Unspecified
Health profession residency Deferment, up to 60 months
Public service* Deferment, up to 36 months

*Minimum of 6 months service in any of the following organizations: National Oceanic and Atmospheric Administration (NOAA), Peace Corps (ACTION Program and Tax-Exempt Organization Volunteer), AmeriCorps, Red Cross, US Public Health Service Commissioned Corps, US Department of State (Fulbright Program).

Additional Options

Discover may offer other opportunities for relief or contract modification.

  • Discover’s Early Repayment Assistance Program is for students within their grace period or the first 3 months of repayment.
  • Payment Extension is for loans that have been in repayment for more than 6 months, are 60 or more days delinquent, and have not been in forbearance for the past 6 months; students may return their loan’s status to current by making 3 minimum monthly payments (or the equivalent amount of 3 minimum monthly payments) within 90 days.
  • Reduced Payment is for loans less than 60 days delinquent; the minimum monthly payment is reduced to an amount greater than or equal to the monthly interest amount, but less than a full monthly principal & interest payment, subject to a $50.00 minimum, for an initial period of six months.
  • Co-signer release is not an option at Discover.
  • Death / disability discharge is available in the unfortunate circumstance that a borrower passes away or suffers total permanent disability.
  • Temporary interest rate reductions may also be available to borrowers under economic hardship.
  • Discover has a standard Private Loan Deferment Request form.

Discover Reviews, Complaints & Lawsuits

Beyond our own findings, our team also collected the most genuinely insightful customer experiences we could find, including any instances of legal action against the company in which the details became public.

Discover Online Reviews

Below are 3 samples of Discover customer reviews we found on public forums, included here for their value as unedited, uncensored, and unsolicited user experiences. Note that these reviews are unverified, may include inaccuracies, and may provide outdated information (about rates, bonus offers, etc.).


“They’re fine. The website is better than it used to be. Auto-pay works fine without any hassles. Doesn’t sync to Mint very well. Often have to re-enter the security questions and sometimes still won’t connect for a day or two … but that’s possibly on Mint’s end too.

The thing you need to understand is that they are Private loans. Which means that you are agreeing NOW to a set repayment schedule when you graduate. An interest rate and a term. That defines the minimum payments. People often post here about how their private loan lender is demanding that they pay a particular number and refuse negotiate. They have NO obligation to “work with you” and are in fact prohibited from changing the loan terms on you.

If you’re borrowing a small amount and you get a reasonable degree and a decent job private loans can be fine. Just try to limit them as much as possible..”ANGR1ST on reddit, 6/17/2019


“For 3 months in a row I have had difficulty paying the loan on line and have had to call them up to make payments. As a cosigner, I do not have as much information about the loan as the borrower such as details about payments etc. I have been paying the loan for the person who stopped paying but I feel like I am seen as a money bag by discover and treated as a second class borrower by them. I hate it taking me an hour to make a payment each month. Why cant they just fix their online problems.”Julia Lenhard on The College Investor, 11/21/2017


“As a current Discover student loan borrower, I would strongly advise against using them to finance anything. Their communication and customer service is deplorable. I am still waiting (since November) for a hard copy of my payment history, which seems to have been altered online. Federal loans, if needed, are the way to go.”spelnsane on MyFico, 1/28/2015


More (unfiltered) customer reviews of Discover are available at TrustPilot.com (2.0 out of 5) and ConsumerAffairs.com (3.0 out of 5).

Discover Consumer Complaints

As consumer finance companies, student loan refinancing lenders fall under the jurisdiction of the Consumer Financial Protection Bureau (CFPB), a federal agency. As part of its mission, the CFPB allows consumers to log official complaints. These complaints are publicly available on the CFPB official website.

Since December 1, 2011, consumers have submitted 19,294 complaints about Discover Bank to the CFPB. Among these, 7.0% are related to student loan services; a further 12.4% are related to debt collection. Consumers submit an average of one (1) complaint every five (5) hours, which is over 285 times higher than the average daily complaint rate among reviewed lenders.

In 2022, Discover’s consumer complaint rate is up 101.3% (as of this writing) compared to the complaint rate in an average year.

Also in 2021, Discover’s complaint rate was 81.7% higher than average. That year, consumers filed 3,336 complaints about Discover Bank, which is equivalent to one (1) complaint for every $3.963 million of that year’s corporate revenue or one (1) complaint for every five (5) employees.

The allegations made in these complaints are unverified, are not necessarily representative of all consumers’ experiences with Discover, and may contain outdated information (about rates, bonus offers, etc.). Note that a lender with a large customer base is likely also to have a higher number of complaints when compared with smaller lenders.

Line Graph: Discover Bank Consumer Complaints, Public Complaints Filesd with the Consumer Financial Protection Bureau, from 2011 (57, December only), 2012 (843), 2013 (901), 2014 (1,015), 2015 (1,477), 2016 (1,589), 2017 (1,807), 2018 (2,008), 2019 (2,141), 2020 (2,590), and 2021 (3,336)

Below we’ve included 3 of the most recent complaints (as of this writing) in which the consumer consented to share their details. These samples are limited to complaints that specifically reference student loan products and services.


Complaint 5243405
2/21/2022
New Jersey

“Issue : Paid the total amount of the loan, but Discover Student Loans isnt current on their records and still trying to charge me. On XX/XX/2022, I refinanced my existing Discover Student Loans with XXXXXXXX XXXX XXXX XXXX dispersed XXXX checks on XX/XX/XXXX to my Discover Student Loans ( Account # XXXX XXXX and XXXX ) ( Loan # XXXX Account XXXX = Loan XXXX, Loan XXXX, Loan XXXX, Loan XXXX, Loan XXXX ) ( Loan # Account XXXX = XXXX ) which were processed to my account on XX/XX/2022. However, Discover only allocated {$2100.00} to my XXXX, even though the check was for {$14000.00}. They are now requesting payment on XXXX XXXX for {$130.00}, still charging interest, and said it’s due XX/XX/XXXX. I contacted them via chat on Tuesday XXXX of XXXX regarding this issue as they are clearly inaccurate on their records and they were rude and told me that the check was only for {$2100.00} and I could contact them via phone if I wish to speak to someone on the phone. I confirmed with XXXX and received the check numbers for the transactions that it was in fact for {$14000.00}, and received the check numbers. On Thursday, XX/XX/XXXX, I contacted Discover again via phone and they said again that the check in their system was for {$2100.00} – but they will confirm and resolve the situation by Tuesday of this week. It should not take a week to resolve a very serious issue, and they shouldn’t be requesting payment for something that is their error. The second customer service person from Discover was friendly, but I did not like the solution he suggested. XXXX bank has been nothing but fabulous throughout the entire process, always keeping me updated with top customer service.”


Complaint 5217426
2/13/2022
Illinois

“On XX/XX/XXXX I spoke with XXXX who helps with making loan decisions such as forbearance loans, payment plans and etc. I was trying to express to him the issues I was having since the pandemic and how I can’t get a job but he put me on MUTE. After about 10 mins, he never returned so instead of hanging up on me I figured out that he wanted me to hang up. so I hung up and called back and spoke with another person and I forgot their name but it was unsuccessful. I been having a hard time getting a job since the pandemic started. Any opportunities I received were gone due to the pandemic. I can’t speak for anyone else I can only speak for myself. I offered to show proof that I am actively looking and to give them proof of all of the decline emails that I receive weekly and that didn’t matter. I told them I can pay {$50.00} a month and they refused that as well. They said that’s too low, If I known they were going to be like this – I would have never borrowed from them in the first place. They told me that I exhausted all of my options and that they need at least 6 months of payments for me to be eligible for anything that they offer. That makes absolutely no sense at all! How am I going to pay if I do not have a job. I already told them that I do not have anyone to borrow from. This company acts like they didn’t know we were just in a pandemic. The reason why I can’t get a job because I do not have recent experience. These companies want you to have recent experience but how could we? We were in a pandemic for 2 years!!! Everyone was scared to catch Covid! No one wanted to hire new people. Every company you was going to hire me decided to just promote within because its safer than bringing in a new employee. I have proof of that too. But they don’t care I don’t come from a privileged family – I don’t have the option to borrow and pay someone back. And they are aware of this. They know that I can’t make payments right now but they do not care. I was trying to work with them, come to some resolution but they refuse to help me. I am hoping to get assistance with this issue.”


Complaint 5182149
2/3/2022
New York

“In XXXX of 2021 I entered into a reduced payment plan agreement with Discover Student loans at $ 50 monthly payed automatically. The description of this payment plan was provided as being a minimum of 6 months and but was told I my would continue for a total of 12 months and that we would then reassess my financial situation at that time. However very suddenly in XXXX the payments stopped being auto drafted and am now being told the program was only for 6 months and being placed back in the same program was not an option. I had had a very good payment history and never missed a payment and they are now asking for hundreds of dollars monthly that I can not afford and threatening to charge off the entire loan. Additionally they have threatened to go after my co-signer who is my former step father. These loans were purchased by discover student loan years ago from XXXX student loans. Whole with XXXX, my step father had been removed as a co-signer, however after being acquired by Discover he was added back on without notice. My mother past away a few years ago very suddenly and my former step father is now remarried and lives in Florida. He already having been previously removed as a co-signer while held with the loan originator XXXX XXXX due to good payment history and that fact that my mother is dead, leaving him totally without any responsibility for these loans, and for Discover to threaten to go after him is wholly unacceptable. I have offered to continue with the same arrangement until I am in a better financial position to make my standard payments. I even offered to increase the payment amount to {$75.00}. Twice I have called and asked for the issue to be escalated to a supervisor for help and each time I have been placed on hold for greater than 30 minutes until the line suddenly disconnects. This would benefit both me and Discover as I will receive an affordable payment and Discover received a greater amount of net interest income over time.”


For a full list of complaints made against Discover in the CFPB’s Consumer Complaint Database, click here.

Discover Lawsuits

Discover Bank has been subject to dozens of lawsuits and federal investigations. We’ve included two (2) of the most recent below as examples of Discover’s lawfulness and regulation compliance.

Note that while this information is updated regularly, ongoing legal action is subject to change.

Perez et al v. Discover Bank Case No. 20-CIV-03045

The Mexican American Legal Defense and Educational Fund (MALDEF) has brought a class action lawsuit against Discover Bank alleging the bank “imposed restrictions on student loan services based on immigration status”.[1][2]

Ongoing since July 2020, the civil complaint calls for injunctive and declaratory relief and damages. Allegations are based on complaints that Discover denied one of their borrowers an opportunity to refinance at a lower rate, informing the borrower that her rejection was based solely on her immigration status.

MALDEF alleges violations of California’s Unruh Civil Rights Act, which explicitly prohibits businesses from discrimination based on, among other things, immigration status.”

The case has been assigned to Judge Susan Illston of the California Northern District Court.[3]

Consumer Financial Protection Bureau v. Discover Bank, Case No. 2020-BCFP-0026

In December 2020, Discover Bank – in conjunction with The Student Loan Corporation and Discover Products, Inc. – settled a lawsuit with the Consumer Financial Protection Bureau (CFPB). The company was fined $35 million following an investigation by the CFPB that found “Discover engaged in illegal debt collection practices.” [4]

The CFPB determined that Discover Bank violated the Consumer Financial Protection Act of 2010 (CFPA), the Electronic Fund Transfer Act, and Regulation E. Discover was also found to be in violation of a federal order issued in 2015.

Discover was ordered to pay a minimum of $10 million in consumer redress and a $25 million civil money penalty. The settlement between Discover and the CFPB includes requirements designed to prevent future violations.


Frequently Asked Questions

These are the most common questions consumers have about student loan refinancing with Discover.

  • Is Discover good for refinancing student loans?
    Discover may be a good option for someone who already has an account with Discover.
  • Does Discover have a minimum credit score requirement to refinance student loans?
    Discover does not disclose a minimum allowable credit score to qualify for student loan refinancing.
  • Are Discover loans federal?
    Discover loans are not federal. Discover has no affiliation with the federal government or the U.S. Department of Education.
  • Does Discover charge a prepayment penalty?
    There are no penalties for early payments or repaying a loan in full before its term is over.
  • Does checking your rates with Discover hurt your credit score?
    Discover does not offer prequalification, so applying for a refinance loan or private loan consolidation requires a hard credit check. In other words, the credit check will appear in your credit history and may influence your FICO credit score.
  • Is Discover a bank?
    Discover Bank is indeed a bank as well as a subsidiary of Discover Financial Services. In casual conversation, “Discover” often refers to the Discover Card, the third-largest credit card brand nationwide, which is issued by Discover Bank.
  • Can I refinance a Discover loan?
    You can refinance a Discover student loan or a student loan from another private lender. There is no limit to the number of times a borrower may refinance with Discover. Note, however, that every new line of credit requires a hard credit check that may affect your FICO score.
  • Can I refinance just some of my loans with Discover?
    Yes, you can refinance some, all, or just one of your qualifying student loans with Discover. You may choose to refinance your private loans only or refinance private and federal loans together.
  • Can I refinance loans that have already been refinanced?
    Yes, you can refinance loans as many times as you want with Discover. Note that each time you refinance, you will have to submit a new application; every application requires a hard credit check that may affect your credit score.
  • Can my spouse and I refinance our loans together with Discover?
    Discover does not allow spouses to combine their student loans when refinancing.
  • How long does it take to refinance with Discover?
    Refinancing with Discover takes between 9 and 20 weeks. Processing your application takes 30 to 45 days. Once you receive your approval disclosure, you will have 30 days to accept the loan terms (plus a 3-day right-to-cancel period). After an unspecified processing period, your first payment comes due 30 to 45 days following disbursement.
  • Who services Discover refinance loans?
    Discover does not disclose a third-party servicer, but its promissory note stipulates that “service providers (“Authorized Parties”) may contact you, including calls, text message or email, about any current or future accounts or applications, with respect to all products you have with us…”
  • Does Discover offer a grace period?
    Discover does not offer a grace period but may allow for a temporary forbearance when you refinance loans that are in a grace period.
  • How often do variable rates change?
    Discover updates variable rates once per fiscal quarter – that is, on January 1st, April 1st, July 1st, and October 1st – according to the 3-month LIBOR.
  • Can I get any special rates or discounts with Discover?
    Discover does offer a 0.25% interest rate reduction when you enroll in auto-pay. They also have a referral program and occasionally offer special bonus perks, which are listed on their web site.
  • What happens if I file for bankruptcy?
    Discover explicitly states in its promissory note that in cases of bankruptcy, the entire outstanding loan balance is immediately due.
  • Does Discover partner with any major student refinance lender marketplaces?
    Discover does not appear to partner with any multilender marketplaces.

Compare Student Loan Refinance Reviews

Lender Rating
RISLA A+
Brazos A
CommonBond A
Credible A
Advantage A-
ELFI A-
Laurel Road A-
Mpower Financing A-
Splash Financial A-
Purefy B+
UW Credit Union B+
LendKey B+
College Ave B
PenFed B
SoFi B
Earnest B-
EDvestinU B-
INvestEd B-
MEFA B-
Sparrow B-
Yrefy B-
Citizens Bank C+
ISL C+
Lend-Grow C+
SELF Refi C+
SuperMoney C+
First Tech Federal C
BECU C-
Navy Federal C-
First Republic Bank D+
iHelp D+
Juno D+
Discover D
Nelnet Bank D
PNC Bank D-
NaviRefi F

Sources

  1. Perez v. Discover Bank Case No. 20-CIV-03045, Class Action Complaint for Injunctive and Declaratory Relief and Damages, Demand for Jury Trial
  2. ClassAction.org, Class Action Claims Discover Bank Imposed Restrictions on Student Loan Services Based on Immigration Status
  3. PacerMonitor, Perez et al v. Discover Bank
  4. Consumer Financial Protection Bureau Settles with Student Loan Servicers Discover Bank, The Student Loan Corporation, and Discover Products, Inc. for Violating a Bureau Consent Order and Other Unlawful Practices
  5. Discover, Loan Promissory Note
  6. Discover, Consolidate Your Student Loans
  7. Discover, Repayment Assistance Options
  8. Mexican American Legal Defense and Educational Fund, Maldef Sues National Bank for Loan Policy that Discriminates Against Certain Immigrants
  9. CFPB, Consumer Complaint Database
  10. Dun & Bradstreet, Business Directory
  11. Better Business Bureau, Search Businesses and Charities